I have been wanting to write letters regarding several things but never seem to have the time. But after the recent school bus accident I decided it was high time
I write, not to mention how tired I am of reading all of the complaints in The Red Line regarding our transit systems, the MAX and the Dial-a-Ride. You see I am an employee at First Transit, a bus driver in fact. I have worked in this field for two years. First Transit is the company that contracts with the City of Madera to provide transportation services for our community.
Our services include the MAX or Madera Area Express which is the fixed route service that provides transportation within the city with timed stops and transfer points. We also have the Dial-a-Ride service as well, which is curb to curb service, that is a client calls in for an appointment and we arrive at scheduled time within a 30-minute window. We also provide the MCC or Madera County Connection, which provides service to outlying areas such as Lavina, Eastin Arcola, Ripperdan, Chowchilla, Coarsegold, Oakhurst, and Bass Lake. We also run to Valley Children’s so that our clients can catch connections to Fresno Area Transit. We also contract with CVRC to provide transportation services to special needs clients.
We are not city employees and receive none of their pay rates or benefits. We are employees of First Transit.
We are a very close-knit group of people. Some of the more senior drivers have been driving 10-plus years in the community. I was a passenger when MAX first started in 2001-2002 for approximately 2 years. I rode the bus to go to work, take my children to daycare, go to doctor appointments, and to get my shopping done.
I came to know Pat, Marisela, and Dianne very well; they listened to my stories, watched my children grow, and I came to know them as people.
Pat told me how much she loved her job so; did the others. Little did I know that years later in 2006 that I would end up working with these fantastic people.
I can honestly say that I love my job and I am blessed that I have the ability to look at both view points — that of the passenger and that of the driver.
As a passenger I depended on the bus to be on time, and I learned that I needed to be a responsible rider, to be prepared with my fare or tickets, to make sure my stroller was folded, to never have more than the three bags per person maximum, and to mind my kids on the bus.
I was only left two times and that was when I was sitting on the grass, when I should have been at the stop. Trust me I called the office plenty. I also rode the Dial-a-Ride with Angelina and Heather, had times where I was late to my first class at college. I would sit and wonder why they didn’t drop me off or when they were going to. I remember phoning the office from First Baptist Daycare to tell Liz, the dispatcher, to have her driver look for us at the Natural Vision stop — a very treacherous stop, and I would be happy when I would see the familiar marker lights of the bus and Delie would see my kids and me at 6 p.m. in the dark of night.
As a driver my goal is to be firm and fair to my riders. I deal with a wide variety of people, with as many personalities. I have a huge responsibility to get my clients to their destinations safely. There are so many variables that we encounter on a daily basis, I would love to challenge anyone to do the job of a bus driver. Some of us drive 8 to 10 hours a day which is governed by the Department of Transportation and Labor Commission. I have had a lot of jobs, and by far this is the most mentally draining. The physical part is minimal, but to have to be alert and aware of your surroundings inside and outside of the bus is crucial.
We also have the weather to deal with out in the cold and the blazing heat of the summer. Our mountain drivers have the snow and its adverse conditions.
When you factor all of those variables, and add the fact that we need to meet timed stops, we are doing a great job.
We are also active in the community, participating in parades and doing a toy, coat and food drive last Christmas, with the majority of the donations coming from our employees. We chose needy families from local schools and gave them the opportunity to have a Christmas dinner and gifts. We hope to be more involved in the community in the future.
I read so many negative things in the paper and a lot of these things are not always the driver’s fault, and when things do happen — and they do — remember we are human too. Our livelihood depends on us being safe and consistent drivers, none of us wants to lose our license, we worked really hard to get it and we try to the best of our abilities to drive safely to keep our jobs. Most of us have families to support.
Kudos to the school bus driver for driving safely in the fog that morning. On that particular day I listened to Alview School dispatch and their drivers reported how cars were passing one another in visibility conditions that were practically zero. I watch people talk on cellphones and I am cut off at the railroad tracks at least four times a week at the Cleveland and Country Club Drive tracks. I always honk to get your attention. I see it all!
Krisann Gonzales,
Operator, First Transit